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December 1st, 2017 08:41 | 0 comments

Customer Service Representative Job Opening

Serve your community and have fun too!

If you are interested in working for a local company in the city that you love to live in, then this position is for you! Voted #1 in customer excellence in our community 2 years in a row! MINET is looking to hire an adventurous, creative, and outgoing person to be our next Customer Service Representative. This position is part-time and will be responsible for helping customers over the phone, in person, or through email with their fiber optic services. They will be hard working and energetic with an "I can do that" attitude; this position requires that you love what you do.

In exchange, Minet promises to care about you. We empower our employees, offer competitive wages, offer a flexible schedule, paid holidays, and weekends off. MINET cares about our employees and our community and are looking for talented professionals to join our team.

Primary Responsibilities are:

· Become a MINET product expert (video, voice, and data)

· Manage incoming inquiries via phone, in person, email, and web

· Provide top level customer service

· Assist customers with basic troubleshooting

· Schedule remote activation's & new installations for service

· Detail oriented in billing system

· Document all call-ins & resolutions

Here are some skills and traits we are looking for in an ideal candidate:

· Professionalism

· Reliability

· Tech Savvy

· Customer Service Experience (any)

Bonus skills that could help set you apart and earn you more hats to wear early on:

· Billing systems experience

· Cash Handling

· Phone, Internet and/Cable experience

· 1+ years of Customer Service experience

We expect a high volume of responses for this exciting opportunity. To ensure your resume is reviewed please follow these instructions:

· Include a cover letter as the base text in your email reply (not as an attachment). In this cover letter, please keep it short and sweet but make sure to:

· Tell us why you think you’re a good fit

· Highlight your bonus skills & experience

· Provide Resume in PDF

Please send to mmorton@minetfiber.net

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